Copyright and DMCA Policy

1. Overview

Cascadia Web Services, LLC (“Cascadia,” “we,” “us,” or “our”) respects the intellectual property rights of others and expects the same of our clients and their users.

We host websites and applications on behalf of our clients. The content on those sites is placed there by our clients or their users, not by us, and we do not routinely monitor or review it. In accordance with the Digital Millennium Copyright Act, 17 U.S.C. § 512, we will respond expeditiously to properly submitted notices of claimed copyright infringement relating to material stored on systems we operate.

This Policy explains how to submit a notification of claimed infringement, how to submit a counter-notification if your material was removed in error, and how we handle repeat infringers.

2. Designated Copyright Agent

Notifications of claimed copyright infringement must be sent to our designated agent:

Joshua Cheney, Designated Copyright Agent
Cascadia Web Services LLC
3439 SE Hawthorne Blvd #939
Portland, OR 97214
United States
Telephone: +1 800 610 3575
Email: help@cascadiawebservices.com

This agent is registered with the United States Copyright Office. Notices sent to any other address, including general inquiry, sales, or support channels, may not be treated as validly submitted and may delay our response.

Please note that the designated agent accepts copyright notifications only. Other legal correspondence should be directed to our general contact details.

3. Submitting a Notification of Claimed Infringement

To be effective under 17 U.S.C. § 512(c)(3), your written notification must include substantially all of the following:

1. A physical or electronic signature of a person authorized to act on behalf of the owner of the exclusive right allegedly infringed.

2. Identification of the copyrighted work claimed to have been infringed, or, if multiple works at a single site are covered by one notification, a representative list of those works.

3. Identification of the material claimed to be infringing and that is to be removed or access to which is to be disabled, with information reasonably sufficient to permit us to locate it. Please provide the full URL or URLs. A domain name alone is generally not sufficient.

4. Information reasonably sufficient to permit us to contact you, including your name, postal address, telephone number, and email address.

5. A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law.

6. A statement that the information in the notification is accurate, and, under penalty of perjury, that you are authorized to act on behalf of the owner of the exclusive right allegedly infringed.

An incomplete notification may not be actionable and may not trigger our obligation to respond. If your notification is deficient, we may inform you of the deficiency so that you can resubmit.

Before submitting, please consider whether the use may be authorized by the copyright owner, by license, or by law, including fair use. We are not able to determine whether a particular use is fair use, and nothing here constitutes legal advice.

4. What Happens After We Receive a Notification

On receipt of a notification that substantially complies with Section 3, we will act expeditiously to remove or disable access to the identified material.

We will take reasonable steps to notify the affected client or subscriber that the material has been removed or disabled, and will forward a copy of the notification so that they may respond or submit a counter-notification.

Where the material sits on a site operated by a client, we may in the first instance require that client to remove the material within a short period we specify, and will act directly if they do not.

We may document and retain notifications, counter-notifications, and our responses for compliance and legal purposes.

5. Submitting a Counter-Notification

If you believe material was removed or disabled as a result of mistake or misidentification, you may submit a counter-notification to our designated agent. To be effective under 17 U.S.C. § 512(g)(3), it must include substantially all of the following:

1. Your physical or electronic signature.

2. Identification of the material that has been removed or to which access has been disabled, and the location at which it appeared before it was removed or disabled.

3. A statement under penalty of perjury that you have a good faith belief that the material was removed or disabled as a result of mistake or misidentification.

4. Your name, postal address, and telephone number.

5. A statement that you consent to the jurisdiction of the Federal District Court for the judicial district in which your address is located, or, if your address is outside the United States, for any judicial district in which Cascadia may be found, and that you will accept service of process from the person who provided the original notification or their agent.

6. What Happens After a Counter-Notification

On receipt of an effective counter-notification, we will promptly provide a copy to the person who submitted the original notification, and inform them that we will replace the removed material or restore access to it in not less than ten and not more than fourteen business days.

We will restore the material within that period unless our designated agent first receives notice that the original complainant has filed an action seeking a court order to restrain the allegedly infringing activity.

We take no position on the merits of any dispute between a complainant and a subscriber. Our role under the DMCA is procedural.

7. Repeat Infringer Policy

In accordance with 17 U.S.C. § 512(i), we have adopted and reasonably implement a policy providing for the termination, in appropriate circumstances, of the accounts of subscribers and account holders who are repeat infringers.

We maintain a record of notifications received and of the accounts, sites, and end users to which they relate. In determining whether termination is appropriate, we consider the number and frequency of notifications, whether counter-notifications were submitted, whether the account holder took corrective action, and the overall pattern of conduct.

Where a client resells our services or delivers them under their own brand, the client is responsible for implementing an equivalent repeat infringer policy for its own end users, for acting on notifications we forward, and for identifying which end user is responsible for any given site or content. Failure to do so may result in suspension or termination of the client’s account.

Termination for repeat infringement is without refund and does not relieve the account holder of amounts owed.

8. Misrepresentation

Under 17 U.S.C. § 512(f), any person who knowingly materially misrepresents that material is infringing, or that material was removed or disabled by mistake or misidentification, may be liable for damages, including costs and attorneys’ fees, incurred by the alleged infringer, by any copyright owner or licensee, or by us.

Please do not submit a notification or counter-notification unless you are confident of its accuracy and of your authority to submit it.

9. Trademark and Other Complaints

The procedures above apply to claims of copyright infringement under United States law. For claims relating to trademarks, publicity rights, defamation, or other matters, or for copyright claims arising under the law of another jurisdiction, contact us using our general contact details with a full description of the claim, the material concerned including URLs, and your contact information.

Those claims fall outside the DMCA framework, and our response will depend on the nature of the claim and applicable law.

10. Changes and General Contact

We may update this Policy from time to time. The current version is always posted here with the date of last update shown at the top.

For matters other than copyright notifications:

Cascadia Web Services, LLC
A Delaware limited liability company registered to do business in Oregon
Portland, Oregon, United States
Telephone: +1.800.610.3575
Web: cascadiawebservices.com