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What changes is that billing texts become two way, not one way. Billing systems are built to send documents out, not to hold a conversation. This one captures the reply.

No. The extension is built in Deluge and runs inside your own Zoho account, using your own Twilio credentials. Message content stays in your SMS History module, and we have no access to it.

Yes. The Zoho Marketplace listing offers a ten day free trial so you can install it, connect your Twilio account, and send real messages before committing to anything. Trials cannot be extended, so it is worth having your Twilio credentials ready before you start the clock on it.

It is a Zoho Billing extension that lets you text your contacts and accounts using your own Twilio account. You can search for one customer and send a single message, or select a group and send to all of them at once. Replies come back into the SMS History module against the record they belong to, so the whole conversation stays readable inside Zoho Billing.

Billing systems are built to send documents out rather than to hold a conversation, so a customer who replies has nowhere useful to land. This extension captures the reply and logs it against the record, and it lets you send in bulk rather than one notification at a time. That turns SMS from an alerting channel into something you can actually have a conversation on.

Yes. You connect your own Twilio account and use your own numbers, so carrier charges are billed to you directly at Twilio rates rather than resold through us with a margin on top. It also means your message records sit in your Twilio console under your name, and you can change providers or numbers whenever you want.

Contacts and accounts. You text the people on the record rather than a document, which means the conversation belongs to the customer relationship rather than to one invoice or one renewal. That keeps the thread readable as documents come and go over the life of the account.

Yes. Select the records you want and compose the message once. Everybody selected receives it, and each send is logged against that individual record rather than into one shared pile. Bulk sending to a saved list or view is also supported, which is easier when the same group gets messaged on a regular basis.

In the SMS History module, as a new entry linked to the record that replied. You do not have to copy anything across or check a separate inbox. Because history is attached to the record itself, anyone who picks up that account later can read the full exchange without asking around for context.

No. The extension has no phone home capability. It runs inside your Zoho environment and does not transmit your records, phone numbers, or message content to us. We hold no copy of any of it, and there is no vendor side dashboard collecting data in the background. This is the main structural difference between this extension and most alternatives.

Entirely on the Zoho platform, written in Deluge. There is no embedded third party interface, no external web application, and no separate service your data has to travel through. Everything happens inside your own Zoho Billing deployment, which keeps the data boundary simple to explain to a security reviewer or an auditor.

Yes. Dynamic text pulls values straight out of Zoho Billing and drops them into the message body when it is sent. Customer name, amount, due date, or any other field on the record can be used. That means a message going out to two hundred accounts still reads as though it was written for each one individually.