A Managed Alternative To ClickSend

One reason is that messages stay personal at any volume. Dynamic text pulls values out of the record as each message is sent. Names, reference numbers, or anything else on the contact or account populates automatically, so a message going to three hundred people still reads like it was written for one of them.

No. The extension is built in Deluge and runs inside your own Zoho account, using your own Twilio credentials. Message content stays in your SMS History module, and we have no access to it.

Through the Zoho Marketplace, the same way as any other Zoho extension. Install it into your organization, connect your Twilio credentials in the setup screen, and an agent can send their first message from a record right away. There is nothing to host, no server to stand up, and no package to install anywhere else.

Yes. The Zoho Marketplace listing offers a ten day free trial so you can install it, connect your Twilio account, and send real messages before committing to anything. Trials cannot be extended, so it is worth having your Twilio credentials ready before you start the clock on it.

It is a Zoho Desk extension that lets you text your contacts and accounts using your own Twilio account. An agent can search for one customer and send a single message, or select a group and send to all of them at once. Replies come back into the SMS History module against the record they belong to, so the whole conversation stays readable inside Zoho Desk.

Zoho Desk can fire SMS notifications outward, but the conversation ends there because a reply has nowhere useful to land. This extension captures the reply and logs it against the record, and it lets an agent send in bulk rather than one notification at a time. That turns SMS from an alerting channel into something a customer can actually answer.

Yes. You connect your own Twilio account and use your own numbers, so carrier charges are billed to you directly at Twilio rates rather than resold through us with a margin on top. It also means your message records sit in your Twilio console under your name, and you can change providers or numbers whenever you want.

Contacts and accounts. You text the people on the record rather than a ticket, which means the conversation belongs to the customer relationship rather than to one case. That keeps the thread readable as tickets open and close over the life of the account.

Yes. Select the records you want and compose the message once. Everybody selected receives it, and each send is logged against that individual record rather than into one shared pile. That is the fastest way to tell every affected customer about an outage or a maintenance window without opening a ticket each time.

In the SMS History module, as a new entry linked to the record that replied. Nobody has to copy anything across or watch a separate inbox. Because history is attached to the record itself, any agent who picks up that account later can read the full exchange without asking around for context.

No. The extension has no phone home capability. It runs inside your Zoho environment and does not transmit your records, phone numbers, or message content to us. We hold no copy of any of it, and there is no vendor side dashboard collecting data in the background. This is the main structural difference between this extension and most alternatives.

Entirely on the Zoho platform, written in Deluge. There is no embedded third party interface, no external web application, and no separate service your data has to travel through. Everything happens inside your own Zoho Desk deployment, which keeps the data boundary simple to explain to a security reviewer or an auditor.