GoTo Resolve alternative
The GoTo Resolve Alternative, Run For You
Our managed Zoho Assist services cover the parts of remote support that quietly go wrong: technician seats nobody revoked, unattended agents that were never deployed past the first ten machines, session recording switched off, access policy written two years ago. We provision the org, roll agents out across Windows, macOS, and Linux, wire it into Zoho Desk, and keep the whole thing accurate as your team changes. You support your users. We keep the tool working.
With Cascadia you get
- Unattended agents actually deployed
- Access scoped to device groups
- Offboarding treated as a security task
- Recording and audit turned on
- One invoice, license included
- Wired into your ticketing system
The short version
What you get here instead of GoTo Resolve
Underneath all six is the same question asked repeatedly: who can reach what, and can you prove it afterward. Technician groups are scoped so support staff reach the machines they support and nothing else.
What you get here
- Mobile Device Support Setup
- Zoho Desk Ticket Integration
- Zoho CRM Contact Integration
- Third-Party Helpdesk Integration
- Unlimited Technician Support
- Monthly Session Reporting
- Technician Seat Provisioning
- Attended Session Configuration
What ships in the standard plan here
One price covers the lot. There is no upgrade tier holding a feature back.
- Mobile Device Support Setup
- Zoho Desk Ticket Integration
- Zoho CRM Contact Integration
- Third-Party Helpdesk Integration
- Unlimited Technician Support
- Monthly Session Reporting
- Technician Seat Provisioning
- Attended Session Configuration
- Branded Support Portal
- File Transfer and Chat Setup
Where we go further
Underneath all six is the same question asked repeatedly: who can reach what, and can you prove it afterward. Technician groups are scoped so support staff reach the machines they support and nothing else.
Access scoped to device groups
A technician who can reach every machine in the company is a risk you did not intend to take.
Offboarding treated as a security task
A departed technician with a live seat can still reach every device they were assigned.
Recording and audit turned on
Session recording and audit logging ship with Zoho Assist, and in most orgs nobody ever switched them on.
One invoice, license included
We hold the Zoho Assist subscription on your behalf and put it on the same invoice as the management fee. One vendor to call, one bill to approve, no separate Zoho billing portal to administer.
Who this comparison is for
Internal IT teams supporting distributed staff
When your people are spread across offices, home setups, and time zones, waiting for somebody to be available to accept a session turns a five minute fix into a two day ticket.
Providers supporting client device fleets
If you support other companies’ devices, technician licensing and device grouping decide whether the tool scales with you or fights you.
Teams already running Zoho Desk and CRM
If your support work already runs through Zoho Desk, launching sessions from inside a ticket and writing the record back to it removes a whole category of lost history.
How we set up and run Zoho Assist
Onboarding runs in three phases: we work out what your environment actually needs, build the org and get agents onto machines, then run it as your team and device list keep changing. Most organizations are live inside a week, and larger fleets take longer mostly because of agent deployment.
- 1
We assess your current setup
First we look at how things run today: what you already pay for, what is configured where, and which parts are actually causing you trouble.
- 2
We scope technicians, devices, and policy
We start by working out how many technicians you need, how many devices have to be reachable, and what your access and recording policy should actually say.
- 3
We build the org and deploy the agents
We confirm each device reports in rather than assuming the installer ran, and we wire in Zoho Desk or your service desk before handing over.
- 4
We run it and keep access accurate
From there it is ongoing administration. Seats get added and revoked as people join and leave, new devices get enrolled, policy gets revised, and the technician list gets audited on a schedule.
How GoTo Resolve works
What GoTo Resolve does, in their own words
GoTo Resolve, formerly GoToAssist, combines remote support with endpoint management. The figures below were read in September 2026 and differ between sources, so treat them as a band.
Taken from GoTo Resolve plans, GoTo Resolve cost analysis. Checked September 2026.
What clients say about working with Cascadia
“I’ve always dreaded website management, but Cascadia has done an incredible job with my WordPress site, making it one less thing for me to worry about.”
“I’ve worked with Cascadia for several years now. They are always ready to help in any way I ask and can implement my ideas with ease. A company that values their clients!”
“Cascadia has been great to work with! We recently needed some updates, and Cascadia was quick to get them completed! We highly recommend Cascadia Web Services.”
“Cascadia is very responsive and we’re happy with them as our primary IT vendor.”
“They do great work, been using for years. Prompt responses to requests.”
Ready to make the switch?
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GoTo Resolve alternative questions
Straight answers about switching, pricing, and what moves with you.
See Managed Zoho AssistHow is Cascadia different from GoTo Resolve?
We run it for you, starting with technician access scoped to device groups. A technician who can reach every machine in the company is a risk you did not intend to take. We organize devices into groups and map each technician to only the groups their role requires, then keep that mapping accurate as people move between teams instead of letting it quietly drift.
What if our helpdesk is not Zoho?
That is common and it is not a problem. Zoho Assist has integrations with several third-party service desks, and where a native integration does not exist we can wire it up through the API so sessions still launch from and report back to your ticketing system. We scope that during onboarding so you know what is achievable before committing.
How long does setup take?
A straightforward organization with a handful of technicians and a modest device count is usually live within a week. Larger rollouts take longer, mostly because of unattended agent deployment across the fleet and any identity provider work for single sign-on. We give you a realistic timeline after scoping rather than a standard promise that does not survive contact with your environment.
What happens when a technician leaves?
Tell us and we revoke the seat the same business day. Offboarding is one of the weakest points in most remote access setups, because a departed technician with a live account can still reach every machine they had access to. We treat account removal as a security task rather than a licensing cleanup, and we audit the technician list on a regular schedule regardless.
Do you support our end users directly?
No. This service supports your technicians and your Zoho Assist environment, not your end users. If a device will not connect, a policy needs changing, or an agent is misbehaving, your team contacts us. Your team still handles their own users. If you want us handling end-user support as well, that is a separate conversation and a different engagement.
Can I cancel or move the license back to us?
Yes. The service is month to month, and if you leave, the Zoho Assist subscription transfers to your own Zoho billing rather than being canceled out from under you. Your org, your devices, your session history, and your configuration all stay intact. We are not interested in holding your remote access hostage as a retention strategy.
What is managed Zoho Assist?
Managed Zoho Assist means we run the platform for you instead of handing you a login and walking away. We provision technician seats, deploy unattended agents to your devices, enforce access and security policy, wire Zoho Assist into your helpdesk, and keep all of it working as your team and device list change. You get remote support that is configured properly and stays that way, plus a support line when something goes wrong.
What is Zoho Assist?
Zoho Assist is Zoho’s remote support and remote access product. It lets a technician connect to another computer to troubleshoot it, either in an attended session where the user is present and consents, or through an unattended agent installed on the machine ahead of time. It covers Windows, macOS, Linux, and mobile devices, and includes file transfer, chat, session recording, and integrations with the rest of the Zoho suite.
What is unattended access and do I need it?
Unattended access lets a technician connect to a machine when nobody is sitting at it. An agent is installed on the device ahead of time, and from then on it can be reached without someone clicking to accept. It is how most internal IT teams work, because waiting for a user to be available turns a five minute fix into a two day ticket. If you support servers, kiosks, or staff across time zones, you need it.