A ScreenConnect Alternative for Teams Sizing Two Licenses at Once

It is the only one of the four that publishes a monthly term, the only one you can host yourself, and the only one that splits remote support and unattended access into two separately priced products. TeamViewer publishes no prices at all. AnyDesk and Splashtop both bill a year at a time. On rate alone Splashtop is the cheapest of the four, and ScreenConnect is the most flexible about how you buy.

Yes, and it is straightforward. Both price lists have an order path and you can be running the same day. Self hosting is the exception and needs a conversation with their sales team. If what you want is a license rather than a service, buying direct from them is the sensible move and we would tell you so.

On the concurrent line, Remote Support One caps the account at a single technician license and allows one live session with ten standing agents. Standard lifts the license cap and reaches three simultaneous sessions with unlimited agents per license. Premium reaches ten sessions. On all three, one license still means one technician inside it at a time. The agent based product works the other way around, with unlimited simultaneous technicians and a purchased volume of machines.

Then take it. At a modest agent count ScreenConnect is a fraction of three hundred a month and we are not going to argue with a rate card. You should not pay us for the software. You pay us because somebody has to choose between the concurrent line and the agent line, size both, decide which machines get a standing agent, provision and remove technicians, and still be doing all of it a year from now. If you already have that person, buy the license.

Somewhere between two hundred and fifty and five hundred standing agents, if you are buying both lines. Standard at forty three plus two hundred and fifty agents at two hundred and six is two hundred and forty nine a month, just under us. Swap that band for five hundred agents and it is four hundred and thirty, comfortably over. That is the tightest crossover on this hub, and it still means ScreenConnect stays cheaper for most small teams, which we are not going to pretend otherwise about.

On all three at once, which is exactly what makes it awkward to compare with anything. The concurrent line meters live sessions and holds technicians inside a license to one at a time. The agent line meters installed machines and lets technicians run unlimited. So the useful question is not what it costs per user, it is which of those two meters your support pattern actually runs on.

It has a long reputation among managed service providers and plenty of people who will defend it, and we are not going to pretend otherwise. If you need to host remote access inside your own network, ScreenConnect is the answer here and we are not, because Zoho Assist is cloud only. For ordinary attended and unattended support Assist connects perfectly well. Where ScreenConnect wins on the product itself, we will say so on the call.

That is the reason to choose it. Assist sits alongside Desk, CRM, Projects and People, so a call becomes a ticket, a session, a note on the customer record and a line on a report with nothing wired in between. ScreenConnect integrates with a long list of tools, which is genuinely useful, and an integration between two products is still not one record moving through one suite.

We pick the licensing model, provision technicians and remove them when they leave, deploy standing agents on the machines that need them and retire the ones that do not, build the access groups and the session permissions, enforce your access policy, connect Assist to Zoho Desk and CRM so sessions land on tickets, produce the session reporting, and carry the Zoho Assist license on our invoice. Technician support is unlimited and included.

We do, and this is the exception across our Zoho work. Everywhere else you buy the license direct from Zoho and we manage it. On Assist we carry the subscription ourselves and it is billed inside the three hundred, on one invoice. Your session data and your configuration remain yours. Because the subscription sits in our name rather than yours, leaving means moving it, so ask us how that unwinds before you sign.

Yes, and the migration is mostly an audit. The technician licenses you are actually paying for, the machines carrying a standing agent, the agent band you are sitting inside and the access nobody ever revoked all get listed before anything moves, and we build the equivalent in Zoho Assist before you switch. The thing to plan around is your term, so tell us which of the two products renews first and we will work backwards from it.

No. Three hundred a month, month to month, thirty days’ notice. ScreenConnect will sell you a monthly term on the agent line, which is fairer than the rest of this hub manages, while its package prices are still listed annually. The comparison is not only what you pay, it is how long you are committed to a decision that may turn out to be the wrong one.

Then buy Remote Support One, or start on the free single user license, and keep your three hundred dollars. One live session, one person who knows every machine they support, and a list nobody else needs to read is not a problem worth paying anyone to manage. Come back when the second technician starts, or when the first one leaves and nobody is sure what they could still reach.

Three hundred a month covers the review, the licensing decision, the configuration, the agent rollout, the ongoing tuning and the Zoho Assist license, with nothing metered, nobody counted and one renewal rather than two.