Splashtop alternative
A Splashtop Alternative for Teams Who Buy a Year at a Time
Splashtop sells concurrent technician licenses a year at a time, caps managed computers at twelve hundred however many you buy, and keeps the access controls on a tier with no published price. Managed Zoho Assist is three hundred dollars a month with the Zoho Assist license carried on our invoice. Their entry license works out near twenty two dollars a month, and we deal with that gap further down.
With Cascadia you get
- Unattended agents actually deployed
- Access scoped to device groups
- Offboarding treated as a security task
- Recording and audit turned on
- One invoice, license included
- Wired into your ticketing system
The short version
Why teams pick Cascadia over Splashtop
We exist for the case where the session is one step inside a support process that also raises tickets, tracks customers and has to prove who reached what, and there is nobody with the hours to build that or to keep it built.
What you get here
- Somebody sits with the people who take the support calls and turns how they work into access groups, session permissions and agent coverage
- Somebody writes the access policy, decides which computers may be reached unattended, and tests what a real customer sees when a technician asks to connect
- Technician accounts, agent coverage and session permissions reviewed every month against who joined, who left and which machines got rebuilt
- A price that does not move when you add a technician, a second concurrent license or another three hundred managed computers
- The same named person on every call, who built your access rules and remembers the reason behind each one
- One remote access standard the whole team works to, rather than a license in one name and a personal account somebody never stopped using
- One monthly figure, month to month, rather than a year of concurrent licenses bought before the first session runs
- The ticket, the session, the notes and the customer record living in one system rather than joined across two by a connector
What ships in the standard plan here
One live session per license, a managed computer ceiling that stops moving at four of them, access controls held back to a tier with no published price, and a year committed before the first call. Everything past the purchase is still yours to plan and run.
- Somebody sits with the people who take the support calls and turns how they work into access groups, session permissions and agent coverage
- Somebody writes the access policy, decides which computers may be reached unattended, and tests what a real customer sees when a technician asks to connect
- Technician accounts, agent coverage and session permissions reviewed every month against who joined, who left and which machines got rebuilt
- A price that does not move when you add a technician, a second concurrent license or another three hundred managed computers
- The same named person on every call, who built your access rules and remembers the reason behind each one
- One remote access standard the whole team works to, rather than a license in one name and a personal account somebody never stopped using
- One monthly figure, month to month, rather than a year of concurrent licenses bought before the first session runs
- The ticket, the session, the notes and the customer record living in one system rather than joined across two by a connector
- An honest no on the first call if one concurrent license and a tidy computer list really are all you need
- A monthly read of who reached which machine, produced for you rather than exported and assembled by whoever has the time
Where a license count stops being the thing that matters
Access rules built around who may connect to what, unattended agents deployed only where they earn their place, technicians provisioned the week they start and removed the week they go, and every session landing on a Zoho Desk ticket.
One figure covering the build, the license and every change after it
Technician accounts, access groups, unattended agents, session permissions, the Desk and CRM wiring, and the Zoho Assist subscription itself. Built once and then kept correct, with no change request and no hourly rate behind it.
Nothing is counted, so two calls at once cost the same as one
Three hundred a month covers however many technicians you have and however many sessions they run at the same moment.
The person who built your access rules is the person who picks up
You are not describing your setup to somebody meeting it for the first time. Splashtop support is competent and its documentation is good. Neither of those wrote your access policy or knows why that one server is reachable.
One suite, so today’s session is already on today’s ticket
Zoho Assist sits alongside Desk, CRM, Projects and People. The session attaches to the ticket and to the customer record with nothing in between.
Who this comparison is for
The meter is concurrent sessions, not named technicians
One license covers up to ten people on the account, and exactly one of them may be in a session at any moment. That is generous if your team takes calls in sequence.
The managed computer allowance stops growing at four licenses
Each license brings ten or three hundred managed computers depending on the option you bought. Three licenses reach nine hundred. A fourth reaches twelve hundred, and so does a tenth, because twelve hundred is the ceiling.
Access controls and single sign on are not on the published tier
SOS gives you user and computer grouping. Single sign on, granular access controls, IP whitelisting and cloud session recording all sit on Enterprise, which has no listed price.
How switching works
- 1
Nothing gets configured until we have sat through one real support call end to end
We sit with whoever answers the phone, and with whoever gets called when that person is stuck, and we write down how a machine actually gets reached today rather than how the runbook says it does.
- 2
We count what genuinely needs unattended access before a single agent goes out
The computers somebody connects to weekly, the ones that took an agent three years ago and were then forgotten, and the personal accounts still holding access nobody revoked.
- 3
The groups, the permissions and the unattended rules get built around you, not left on defaults
Defaults give every technician every machine, which is fine right up until it is not.
- 4
You run a full month on it, including a real out of hours call and a real leaver
The first month of live sessions runs with us beside it.
What clients say about working with Cascadia
“I’ve always dreaded website management, but Cascadia has done an incredible job with my WordPress site, making it one less thing for me to worry about.”
“I’ve worked with Cascadia for several years now. They are always ready to help in any way I ask and can implement my ideas with ease. A company that values their clients!”
“Cascadia has been great to work with! We recently needed some updates, and Cascadia was quick to get them completed! We highly recommend Cascadia Web Services.”
“Cascadia is very responsive and we’re happy with them as our primary IT vendor.”
“They do great work, been using for years. Prompt responses to requests.”
Ready to move from Splashtop?
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Splashtop alternative questions
Straight answers about switching, pricing, and what moves with you.
See Managed Zoho AssistHow does Splashtop compare to TeamViewer, AnyDesk and ScreenConnect?
It is the cheapest of the four by a wide margin and it publishes its prices, which TeamViewer does not. Remote Support SOS is two hundred and fifty nine or three hundred and ninety nine dollars a year per concurrent user license. AnyDesk meters simultaneous connections from forty nine ninety a month. ScreenConnect sells technician licenses and unattended agents as two separate products. Splashtop is the one to shortlist on price, and the thing to check before you buy is the twelve hundred managed computer ceiling.
Can I just buy Splashtop online?
Yes, and it is straightforward. Remote Support SOS has an order page with a price on it and you can be running the same afternoon. Only Enterprise needs a conversation. If what you want is a license rather than a service, buying it direct from them is the sensible move and we would tell you so.
What does one Splashtop license actually cover?
One live session at one moment. Up to ten users can sit on the account against a single license, and any one of them may be connected at a time. It is not one technician and it is not one computer. That makes the meter cheap for a team taking calls in sequence and expensive for a team taking them in parallel, which is the thing to work out before you commit to a year.
What sits outside the published Splashtop tier?
Single sign on, granular access controls, IP whitelisting, cloud session recording, unattended Android access, the advanced service desk workflow and the APIs all begin at Enterprise, which is quoted rather than listed. Autonomous endpoint management, antivirus and endpoint detection and response are add-ons on top of whichever tier you are on. There is also the managed computer ceiling of twelve hundred sitting above the license count.
Splashtop works out far cheaper than three hundred a month. Why would I pay you?
Then take it, and we mean that. Two hundred and fifty nine dollars a year is a good product at a price we cannot approach, and this is the widest gap on the hub by some distance. You should not pay us for the software. You pay us because somebody has to size the concurrency, decide which computers get an unattended agent, provision and remove technicians, and still be doing all of it in a year. If you already have that person, buy the license.
At what point does a concurrent license stop being the cheaper answer?
There is an arithmetic answer and a real one. Three hundred a month is three thousand six hundred a year, which is about nine concurrent licenses on the three hundred computer option, so on price alone Splashtop stays ahead of us for a long time and we are not going to pretend otherwise. The real answer arrives sooner, and it is the twelve hundred computer ceiling, the access controls sitting on a quoted tier, and the half day a month somebody spends auditing who can still reach what.
Is Splashtop metered on people or on sessions?
On concurrent sessions, which is not quite either. Ten users may hold accounts against one license and one of them may be in a session at a time. Separately, each license carries an allowance of ten or three hundred managed computers and the total stops at twelve hundred. Work out both before comparing a tier to anything, because those two ceilings are reached by very different kinds of team.
Is Splashtop a better client than Zoho Assist?
On raw session performance it has a long reputation and a lot of people who will defend it, and we are not going to pretend otherwise. Zoho Assist connects perfectly well. If your support work is high volume screen sharing all day, or you want patching and remote access in one console, Splashtop with its endpoint management add-on is a coherent answer and a fair reason to choose them over us.
Does Zoho Assist connect to the rest of Zoho?
That is the reason to choose it. Assist sits alongside Desk, CRM, Projects and People, so a call becomes a ticket, a session, a note on the customer record and a line on a report with nothing wired in between. Splashtop connects to the major help desks from its entry tier, which is more than most rivals offer, and an integration between two products is still not one record moving through one suite.
What exactly do you do for three hundred a month?
We provision technicians and remove them when they leave, deploy unattended agents on the computers that need them and retire the ones that do not, build the access groups and the session permissions, enforce your access policy, connect Assist to Zoho Desk and CRM so sessions land on tickets, produce the session reporting, and carry the Zoho Assist license on our invoice. Technician support is unlimited and included.
Who holds the Zoho Assist license, you or us?
We do, and this is the exception across our Zoho work. Everywhere else you buy the license direct from Zoho and we manage it. On Assist we carry the subscription ourselves and it is billed inside the three hundred, on one invoice. Your session data and your configuration remain yours. Because the subscription sits in our name rather than yours, leaving is a conversation about moving it, so ask us how that unwinds before you sign.
Can you move us off Splashtop?
Yes, and the migration is mostly an audit. Technicians, the computers carrying unattended agents, the licenses you are actually paying for and the access that should never have existed all get listed before anything moves, and we build the equivalent in Zoho Assist before you switch. The thing to plan around is your term. Splashtop bills annually on every plan, so tell us when yours renews and we will work backwards from it.
Is there a minimum term?
No. Three hundred a month, month to month, thirty days’ notice. Splashtop sells no monthly plan at all, so the comparison is not only what you pay, it is how long you are committed to a decision if it turns out to be the wrong one.
What if we only ever need one concurrent session?
Then buy Remote Support SOS and keep your three hundred dollars. One live session, one person who knows every computer they support, and a list nobody else needs to read is not a problem worth paying anyone to manage. Come back when the second technician starts, or when the first one leaves and nobody is certain what they could still reach.
Want remote access where the license count is not an annual bet?
Three hundred a month covers the review, the configuration, the agent rollout, the ongoing tuning and the Zoho Assist license, with nothing metered, nobody counted and no year to commit to up front.