A TeamViewer Alternative for Support Teams Tired of Buying a Year at a Time

It is the one you cannot price, and that is the most useful thing to know about it. The other three publish figures you can read today. A standard ScreenConnect concurrent technician license runs around forty three dollars a month, and unattended access is sold separately by agent volume on top of that. Splashtop remote support starts around twenty two dollars a month per concurrent license. AnyDesk runs from twenty eight ninety for one connection to a hundred and eleven ninety for two, with each further connection twenty nine ninety on top of that. TeamViewer publishes none of that. It is also the one whose window your customers already recognize, which is worth something no table captures.

There is a checkout, but you will not see what it costs from the pricing page. The figures are drawn in by the browser after the fact, and on a plain load they are simply absent, which is why this page quotes no TeamViewer price anywhere. What does render is the commercial shape, and that shape’s outline is simple. Annual billing, no monthly option, and automatic renewal for another twelve months unless you cancel at least twenty eight days before the term ends. Get the number in writing before you compare it to anything.

One expert. The person giving support needs the license and the person receiving it does not, which means a small help desk covers a large company cheaply. What it does not cover is the endpoint side of the catalog, where the add on modules are metered by endpoints, by users or by storage depending on which one you take. Ask which meter applies to the thing you actually want before you model anything.

Five things we can name, because they are listed as separately priced add ons: Asset Management, Endpoint Protection, Device Monitoring, Assist AR Lite and Mobile Device Management. Above the standard tiers sits Tensor, which is custom quoted, and its twenty four hour support commitment depends on holding a service agreement rather than arriving with the tier. The feature grid on their pricing page renders its row labels but not its ticks, so we will not claim anything about which tier includes what beyond that.

Then take it, and we mean that. It almost certainly is cheaper, and so are the other three on this hub. A standard ScreenConnect technician license is around forty three dollars a month and Splashtop remote support starts near twenty two. We are three hundred. That is several times the going rate for the software and we are not going to dress it up. You should not pay us for the software. You pay us because somebody has to decide who may reach what, deploy and retire the unattended agents, provision and remove technicians as people come and go, and wire the sessions into your help desk. If your team is happy owning that, keep your money.

Later than you would like, if you are only counting the invoice. Two ScreenConnect standard licenses run around eighty six dollars a month, five AnyDesk Advanced connections around two hundred, and a dozen Splashtop support licenses still lands under three hundred. On software alone we lose, and we lose by a lot. Where it turns is the hour count. If somebody in house spends half a day a month auditing access, chasing stale agents and rebuilding permissions after a leaver, the software saving is already gone. That is the honest arithmetic and we would rather you did it yourself than took our word for it.

Both, and the distinction matters when you are pricing it. Attended support, where somebody is sitting at the machine and agrees to let you in, is a different problem from unattended access to a server at three in the morning. Every product on this hub does both and prices them differently, and ScreenConnect goes as far as selling unattended access as a wholly separate product billed by agent volume. Work out which one you actually need first, because it changes which tier you are comparing.

Probably, and we are not going to pretend otherwise. Two decades of work has gone into getting a session through networks that fight back, across more platforms than anyone else supports. Zoho Assist connects perfectly well in ordinary conditions. If your support work routinely involves locked down networks, unusual operating systems or customers whose machines you have no control over, that difference is real and it is a reason to choose them over us.

That is the reason to choose it. Assist sits alongside Desk, CRM, Projects and People, so a support call becomes a ticket, a session, a note on the customer record and a line on a report without a connector holding the whole thing together.

We provision your technicians and remove them when they leave, deploy unattended agents on the machines that need them and retire the ones that do not, build the access groups and the session permissions, enforce your security and access policy, connect Assist to Zoho Desk and CRM so sessions land on tickets, produce the session reporting, and carry the Zoho Assist license on our invoice. Technician support is unlimited and included.

We do, and this one is the exception across our Zoho work. On every other managed Zoho service you buy the license direct from Zoho and we manage it. On Assist we carry the Zoho Assist subscription ourselves and it is billed inside the three hundred, on one invoice. Your session data and your configuration remain yours. Because there is a live subscription in our name rather than yours, leaving is a conversation about moving it rather than nothing to hand back, so ask us how that unwinds before you sign.

Yes, and the migration is mostly an audit. Technicians, groups, the machines carrying unattended agents and the access that should never have existed all get listed before anything moves, and we build the equivalent in Zoho Assist before you switch. The one thing to plan around is your renewal date. Annual terms roll over automatically unless you give at least twenty eight days’ notice, so tell us when yours ends and we will work backwards from it.

No. Three hundred a month, month to month, thirty days’ notice. That is a deliberate contrast with the alternative on this page, which is an annual term that renews itself unless you catch it twenty eight days out.

Then buy two seats somewhere cheap and keep your three hundred dollars. Two technicians who know every machine they support and trust each other with the access list are not a problem worth paying anyone to manage. Come back when the third one joins, or when the first one leaves and nobody is certain what they could still reach.

Three hundred a month covers the review, the configuration, the agent rollout, the ongoing tuning and the Zoho Assist license itself, with nothing metered and nobody counted.