Microsoft Dynamics 365 alternative
Looking For A Microsoft Dynamics 365 Alternative? We Run It Instead
Zoho CRM can run your whole sales operation, once someone shapes the pipeline around how you actually sell, builds the automation, and cleans up the data underneath it. That part is a job. Our managed Zoho CRM plan handles it on a flat monthly rate: stages that match your process, layouts your reps will actually fill in, workflow rules that chase the follow-ups, integrations with your email and phone system, and dashboards your managers can trust.
With Cascadia you get
- Your sales process leads
- Configuration that keeps up
- API work where connectors stop
- Adoption over feature count
- Your account, your data
- Licensing watched before it bites
The short version
What you get here instead of Microsoft Dynamics 365
Empty fields get read as no activity. A stale stage gets read as a stalled deal.
What you get here
- Blueprint Process Enforcement
- Assignment & Routing Rules
- CRM Migration & Data Import
- Duplicate Control & Data Hygiene
- Custom Fields, Modules & Layout Rules
- Email, Calendar & Telephony Connections
- Zoho App Connections
- API & Custom Deluge Development
What ships in the standard plan here
One price covers the lot. There is no upgrade tier holding a feature back.
- Blueprint Process Enforcement
- Assignment & Routing Rules
- CRM Migration & Data Import
- Duplicate Control & Data Hygiene
- Custom Fields, Modules & Layout Rules
- Email, Calendar & Telephony Connections
- Zoho App Connections
- API & Custom Deluge Development
- Roles, Profiles & Field-Level Security
- Territory Management & Sharing Rules
Where the service earns its keep
A CRM nobody fills in is worse than no CRM, because people make decisions from it anyway. Empty fields get read as no activity.
Your account, your data
Everything we build lives inside your own Zoho CRM subscription, under your ownership. If you ever change providers, the pipeline, automation, custom modules, and every record stay exactly where they are.
Licensing watched before it bites
We track what you use against what you pay for and flag an edition change before a missing feature blocks a project. You stay ahead of the cost rather than reacting to it.
Your sales process leads
We start from how your deals actually move, what your reps already do well, and where things stall, then build the CRM around that. The configuration follows the process rather than the other way around.
Configuration that keeps up
A CRM built for how you sold last year quietly stops matching reality. When you add a product line, raise your qualification bar, or restructure the team, we adjust the stages, fields, and automation to match.
Who this comparison is for
Companies migrating off Salesforce or HubSpot
Records, history, notes, attachments, and open activity need to arrive with owners and dates intact, not as a flat contact list. We run a test migration first, so you see exactly what lands where before your team switches over.
Zoho One customers paying for a second CRM
Zoho One includes CRM, and plenty of companies pay for it while paying Salesforce or HubSpot on top.
Teams whose CRM was set up and abandoned
Now half the fields sit empty, the automation fires at odd moments, and nobody trusts the forecast. We audit what is there, keep what still works, rebuild what does not, and take ownership of it from that point on.
How our managed Zoho CRM service works
Whether you are starting fresh or inheriting a CRM somebody abandoned, the sequence is the same. We work out how you sell today, build the pipeline and the automation around it, then migrate your data and connect the systems beside it.
- 1
We assess your current setup
First we look at how things run today: what you already pay for, what is configured where, and which parts are actually causing you trouble.
- 2
We map how you actually sell
We start with a consultation about how deals reach you, the stages they move through, who owns what today, and where things stall.
- 3
We build the pipeline and automation
Scoring rules get set against your own closed-won history rather than a generic template. Where your edition includes a sandbox, we build and test there before anything reaches your reps.
- 4
We connect, roll out, and maintain
We migrate your data, connect email, telephony, and the rest of your Zoho apps, then keep it running from there.
How Microsoft Dynamics 365 works
What Microsoft Dynamics 365 does, in their own words
Dynamics 365 is sold as separate apps rather than one CRM. The figures below are list prices read in September 2026, and sources differ slightly on the middle tiers.
Taken from Dynamics 365 app pricing, Dynamics 365 cost analysis. Checked September 2026.
What clients say about working with Cascadia
“I’ve always dreaded website management, but Cascadia has done an incredible job with my WordPress site, making it one less thing for me to worry about.”
“I’ve worked with Cascadia for several years now. They are always ready to help in any way I ask and can implement my ideas with ease. A company that values their clients!”
“Cascadia has been great to work with! We recently needed some updates, and Cascadia was quick to get them completed! We highly recommend Cascadia Web Services.”
“Cascadia is very responsive and we’re happy with them as our primary IT vendor.”
“They do great work, been using for years. Prompt responses to requests.”
Shall we take it on?
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Microsoft Dynamics 365 alternative questions
Straight answers about switching, pricing, and what moves with you.
See Managed Zoho CRMWhat does Cascadia do that Microsoft Dynamics 365 leaves to me?
We shape the pipeline, build the automation, and clean up the data, and all of it stays yours. Everything we build lives inside your own Zoho CRM subscription, under your ownership. If you ever change providers, the pipeline, automation, custom modules, and every record stay exactly where they are.
Can you connect Zoho CRM to our phone system and email?
Yes. We connect Gmail or Microsoft 365 so mail and meetings log against the right record automatically, and wire your phone system through PhoneBridge so calls, recordings, and outcomes attach without anyone writing them up. Zoho CRM supports a long list of telephony providers. If yours is not one of them, we look at what its API allows before promising anything.
What about integrations with the rest of our Zoho apps?
That is usually where CRM earns its money. We connect Books so invoices and payments sit against the account, Desk so support history is visible beside the deal, Campaigns for marketing attribution, and Analytics for reporting that spans several apps. Where a built-in connector stops short of what you need, we extend it with the API and Deluge rather than leaving you a manual step.
How do you handle data quality and duplicates?
A CRM nobody trusts is a CRM nobody updates, and duplicates are the fastest route there. We set unique field rules and merge criteria so duplicates are harder to create in the first place, then run scheduled clean-ups on what is already there. Reports start matching what your team believes is true, which is generally when adoption improves on its own.
Can you control who sees which deals?
Yes. We build the role hierarchy and profiles so people reach what their job requires and nothing more, then use territories and sharing rules where regions or overlay teams make ownership complicated. Field-level permissions cover the sensitive parts, like margin, contract value, or personal data. On top of that we configure the audit trail and the exports your auditors ask for.
Do we get reports and dashboards, or do we build those?
We build them. Pipeline by stage and owner, conversion rates between stages, average sales cycle, activity measured against outcomes, and where deals are stalling. Each manager gets a dashboard scoped to their own team rather than one shared view nobody reads. When leadership starts asking a new question every month, we add the report instead of leaving you to export a spreadsheet.
Which Zoho CRM edition do we need?
It depends on what you actually use. Blueprint, sandbox, territory management, and much of the advanced automation sit in Enterprise or above, while a small team with a simple pipeline is often fine on Professional. We track your usage against your edition and tell you when an upgrade is genuinely warranted, when it is not, and when Zoho One works out cheaper than your current combination of apps.
Is there a minimum term, and how do we start?
The subscription is monthly with no long-term commitment, and everything we build lives in your own Zoho account, so you keep it either way. Start with a consultation. We look at how you sell today, your user count, what needs to connect to CRM, and the state of your existing data, then confirm whether the standard plan covers it. If your requirements are bigger, we will say so and quote the work.
What is managed Zoho CRM?
Managed Zoho CRM is an ongoing subscription where we run your CRM for you. That covers your pipeline and stage design, page layouts, automation and blueprints, lead assignment, data migration and hygiene, integrations with email, telephony and the rest of your Zoho apps, plus the security model and reporting underneath it. Instead of asking whoever has time to administer a sales system, you have a team already inside your account handling it month to month.
What is included in the monthly plan?
The plan covers up to 25 users across all CRM modules. Within that, we handle pipeline and layout changes, new workflow rules and blueprints, assignment and scoring rules, custom fields and modules, integration monitoring, roles and permissions, data clean-ups, user administration, and your reporting and dashboards. Bulk data migrations from another CRM and large custom API builds get scoped and quoted separately, so your monthly cost stays predictable.
Do I still need my own Zoho CRM license?
Yes. You keep your own Zoho CRM subscription and own the account, the configuration, and every record in it. We work in your environment as an administrator. If you ever change providers, nothing sits behind our accounts and there is no export to negotiate. We will also tell you which edition your requirements genuinely need, since several features people assume are standard only appear in Enterprise and above.
