The ServiceM8 Alternative, Run For You

Not quite, because we set the app up so technicians get a short list. Field crews will not use software that asks them to navigate a database in a crawl space. We set up the mobile app so each technician opens it and sees the next job, the tasks, and nothing else, with offline capture that syncs the moment signal returns.

A straightforward setup with a handful of job types and one territory is usually live in two to three weeks. Larger operations with multiple crews, contract pricing, and an accounting integration typically take four to six weeks. We work in stages, so dispatch and the mobile app usually go live before the billing and reporting work is finished.

Yes. The Zoho FSM mobile app supports offline work, and we configure it so a technician can open a job, complete tasks, record readings, take photos, and capture a customer signature with no connection at all. Everything syncs when the phone finds a signal again. We test this during rollout rather than assuming it, because crawl spaces and rural routes are where it matters.

Yes, and plenty of our clients keep QuickBooks rather than moving to Zoho Books. We connect the two so invoices, payments, and customer records flow across instead of being entered twice, using the available integration or Zoho Flow depending on your setup. We also monitor that connection, since a broken sync usually shows up as a month end mismatch weeks later.

Yes. We set up the customer portal so your clients can request service, see upcoming appointments, approve estimates, view past job history, and pay invoices. Combined with reminder and on the way notifications, this removes most of the calls asking where the technician is, which is usually where your office staff lose the morning.

Jobs land on a dispatch board that your dispatcher works from. We configure it around your day, with the views and filters you need, appointment durations set by job type, travel buffers, working hours, and skill based rules so only qualified technicians are offered a job. Emergencies can be slotted in and the affected customers notified without rebuilding the day by hand.

We import your customers, service addresses, assets, and price list so the system is useful on day one. Historical job records can come across too, though very large archives are scoped as a separate project since the cleanup usually takes longer than the import. We keep your old system readable during the transition rather than switching everything over in one weekend.

You do. Everything lives inside your own Zoho subscription under your company name, and we work in it as administrators. Nothing sits behind an agency account, so there is no export to negotiate and no leverage held over you. If you bring the work back in house or move to another partner, the system is already yours and stays exactly where it is.

The standard plan covers up to 25 field users, which fits most operations running a handful of crews. Beyond that we quote based on the number of users, territories, and job types, since a fifty technician operation with contract pricing needs meaningfully more ongoing attention than a five truck company. Tell us your headcount and we will give you a fixed monthly number.