Jobber, Housecall Pro, ServiceTitan and Simpro, and Which Two Will Show You a Price

You take the two figures you can read at face value and compare the other two on shape instead. Jobber and Housecall Pro both print their rates, so this page quotes them and you can check us against their own pages. ServiceTitan and Simpro route every pricing question to a demo booking, so we state no number for either. Before you ring anybody, work out three counts of your own: how many people will open the app at all, how many of those sit in a truck rather than an office, and how many job types you genuinely sell. Those three decide which meter is kindest to you, and no vendor page will do that arithmetic for you.

Rarely on the software. Nearly always on ownership. The platform gets chosen carefully, switched on well, and then belongs to nobody. Two years on the price book still carries the rates it was imported with, three job types do nearly the same work under different names, a handful of seats belong to technicians who left in the spring, and the maintenance agreements somebody sold last year have quietly stopped being served. Not one thing broke. It simply stopped being anybody’s job.

You do, completely. You hold your own Zoho FSM subscription in your own name and pay Zoho directly for it. We work inside it as administrators and never sit between you and your account. End this tomorrow and every work order, every customer record, every invoice ever raised and the whole reporting history stay exactly where they are. Zoho Assist is the single service where the license sits with us instead.

For plenty of businesses, yes, and better you read that here than work it out after signing. If you run one or two vans, Jobber Core at forty nine a month will do the job and do it well. If you are a large commercial contractor with an implementation budget and somebody to own it, ServiceTitan was built for exactly that and we were not. Come back when nobody in the building can name who owns the price book.

It turns on how many people touch the system, and I would rather hand you the arithmetic than a winner. At two or three users Jobber is very cheap and hard to beat. Around eleven or twelve users the Housecall Pro seat maths starts to bite, and upgrading from Essentials to Max can cost less than buying the extra seats, which is worth checking on a calculator rather than assuming. Above that, ServiceTitan and Simpro both stop being comparable, because neither publishes anything to compare. And against a single van, Jobber beats us on price outright, which we will say on a call as readily as we say it here.

Somebody has to notice first, and noticing is the part that fails, because nothing is throwing an error. No support tier covers it either. Housecall Pro puts live phone and chat support on every plan and escalated phone support on Max. Jobber ships unlimited live chat, phone and email support and reserves Premium Support for Plus. Simpro includes live support six days a week on its single plan. All of that helps your people work the tool, which is a different job from telling you the tool has drifted away from the business. With us, reading the completion and callback figures every cycle is part of the fee, so the noticing is ours rather than yours.

No, and the businesses that phase it land better than the ones that do not. The usual order is the work that pays the bills, then anything tied to a change you are making right now, then the long tail of jobs you take three times a year. Most of the value sits in the first group and most of the tidying sits in the last, and a fair number of that last group turn out not to need moving at all.

Usually, and it is a rebuild more than a tidy up. We read what is configured, find the two job types doing almost the same work under different names, identify the seats still assigned to technicians who have left, and settle which version of each price book entry wins. Expect that last part to be the bulk of it. An inherited setup is generally accurate about what got scheduled and completely silent about why it was ever priced that way.

Four to eight weeks for most businesses, and longer where the pricing lives in a spreadsheet nobody has reconciled against the invoices. Configuring Zoho FSM is a few days. The time goes on agreeing what your job types actually are, on rebuilding a price book that reflects what the work costs now rather than what it cost when somebody first typed it in, and on the first month of live dispatch, which has to run and be watched before anybody relaxes.

Quite possibly nothing, which is a perfectly good outcome. Somebody who owns this properly will do it better than a monthly retainer, because they are there every day and they know the crews by name. The question is only whether it is genuinely on their list. Revisiting the price book in a quarter where every job got done and every invoice went out is exactly the work that stays reasonable to postpone until next quarter, indefinitely.

Two situations, and we hit both regularly. If you run one or two vans and the whole operation genuinely fits in one owner’s head, Jobber Core will do the job and the money is better spent on a second truck. And if you are a large commercial contractor already carrying an implementation team, ServiceTitan is a better answer than we are, and we will say so on the first call rather than sell around it.

Then we say so before invoicing you, and the fit review is where it surfaces. Often the real problem is that the quoted price and the actual job cost drifted apart two years ago, or that two crews disagree about who owns a customer, or that nobody is willing to say out loud that a service line has stopped being profitable. Those need settling before the software question matters, and no amount of dispatch configuration fixes any of them.

Seven hundred dollars a month, per organization, published on the Managed Zoho FSM service page. Add technicians, add trucks, add territories, and the number holds. The Zoho FSM license is purchased from Zoho and stays under your account, not ours.

Thirty days’ notice ends it. Everything stays exactly where it is, because the subscription was always yours. We hand back the administrator seat, write up what every job type is for and why the price book and the dispatch rules are set the way they are so the next person is not guessing, and list what we would change next.

A list of the work you actually sell and what you charge for it, your current user or seat count and what you pay for it, and an honest account of which jobs make money rather than which ones simply fill the calendar. Neither list is ever complete and neither needs to be. They tell us the shape of the problem, and the fit review finds the rest.