Four Remote Tools, Four Different Meters, and One Flat Fee From Cascadia

You convert all four to one number for your own situation, then read what each price leaves out. Write down three figures: how many technicians need to be connected at the same moment, how many machines you want to reach when nobody is sitting at them, and how many of those are servers. AnyDesk bills the first and gates the second by tier. Splashtop bills the first and attaches a machine allowance to each license. ScreenConnect bills the two on separate lines. TeamViewer will not tell you what it bills until you ask a person. Run all four against the same three figures and the ranking usually changes at least once. Then read the exclusions, because that is where the real difference sits. Splashtop keeps its security tooling outside the license. AnyDesk moves you up a whole tier if you outgrow either meter. ScreenConnect needs a second purchase before unattended access works at all. The part no comparison table can settle for you is which of those you would actually notice.

Rarely on the software. It goes wrong on the access policy and on the handover, and nobody quotes for either. Somebody capable rolls out agents in two weeks, everybody starts relying on it, and then that person changes role and nobody left knows which machines carry an agent, who holds a technician login, or whether consent prompts are switched on. Meanwhile the arrangement that suited twelve machines does not suit two hundred, and the fixes get bolted on sideways until half the estate sits in a group called ungrouped. Ask who maintains it before you ask what it costs.

You own the business data, and this is the one service where the license works differently from the rest of what we sell, so it is worth being precise. We carry the Zoho Assist subscription on your behalf and it arrives on the same invoice as the fee, which means the license is in our name rather than yours. Everything that subscription produces, meaning the device list, the group structure, the technician assignments, the session records and the audit logs, is a record of your business and goes with you. Ask us exactly how the license unwinds before you sign rather than on the day you leave. We would rather answer that here, in writing, than have it become a conversation nobody prepared for.

For a lot of businesses, yes, and we would rather say so here than after an invoice. If you have one technician and twenty machines in one building, Splashtop Remote Support SOS or a single ScreenConnect license covers you outright for a fraction of three hundred dollars, and there is no policy to enforce because there is one person and they are you. Where the arithmetic turns is the number of machines nobody can walk up to, the number of people holding a technician login, and whether anybody would notice if one of those logins still worked a month after its owner left. What no platform price includes is that somebody.

Splashtop or ScreenConnect depending on the shape, and we are not going to dress that up. Splashtop Remote Support SOS starts at twenty two dollars a month per concurrent technician license, so one technician is the lowest real number on this page and two run to roughly forty four. ScreenConnect Remote Support Standard is forty three dollars a month on the annual term and lifts the technician count to unrestricted, which is better value the moment you have a third person. AnyDesk Advanced at two connections is one hundred and eleven dollars ninety. Our figure is three hundred dollars a month flat, so at one or two technicians we cost several times any of them even counting the license we carry, and the honest reason to pay us before the count is large is the policy and the upkeep rather than the license arithmetic. TeamViewer cannot be ranked against the other three at all, because no dollar figure on its pricing page ever renders.

On a subscription the platform is supported and whatever you configured on it is not, and almost everything that goes wrong is the thing you configured. A group of machines that stopped accepting unattended connections because of the way a policy was written is not a bug their support desk can fix, because somebody wrote it. Here it is one company and one number, fixes sit inside the fee rather than being quoted for, and when Zoho ships a platform change that breaks a deployment method you depend on, that is our problem before it is yours.

No, and most should not. The usual order is servers and anything else nobody sits at, because that is where unattended access earns its keep and where a mistake in the policy shows up fastest. Workstations follow once that is running and the consent behavior has settled. Laptops that leave the building come last and get the tightest rules, because those are the ones that turn into a problem later. A machine somebody uses at a desk twenty feet from the person who fixes it can stay outside the system indefinitely, and there is rarely a reason to rush it.

Often, and it is real work rather than a tidy up. We read the device and group structure, who holds a technician account and what each one may reach, the consent and elevation settings, the recording and retention rules, which agents have not checked in and why, and the integrations nobody has opened in a year, then say plainly what is worth keeping and what should be rebuilt. Inherited remote access setups tend to be sound in the parts somebody tested and quietly open in the parts nobody did, and working out which is which is most of the first month.

Two to six weeks for most businesses, and longer where nobody currently agrees who may connect to what. The device inventory and grouping come first, then the access and consent policy, then the unattended agent rollout, then the technician accounts and what each one may reach, then recording, retention and the Zoho Desk integration. Configuration starts the week we begin rather than after a discovery phase that bills separately. What people notice first is rarely the software. It is that nobody is talking a customer through a download before the real problem can be looked at.

Quite possibly nothing, and that is a fine answer. Somebody who owns the estate and actually keeps it current is most of this. Where we tend to be useful alongside one is the parts that are not their job at all: the access policy that has to hold when they are on leave, the deployment method that survives the next operating system version, the Deluge scripting, the retention rules on session recordings, the integration that attaches a session to the right Desk ticket and the right CRM record, and noticing the week a group of agents stops checking in. Plenty of clients keep that person and hire us for the engineering around them.

Two cases, and both are common. If one person supports fifteen machines in one building, a single Splashtop or ScreenConnect license already covers it and there is no policy here worth managing, so buy that and nothing from us. And if what you actually need is somebody to answer the phone and fix the problem rather than the tooling to reach the machine, that is general IT support, we do not sell it, and pretending otherwise would cost you a month before you found out.

We will say so before taking your money, and the fit review costs nothing. Support that feels chaotic is usually chaotic because nobody has written down who may touch what and nobody owns the device list, not because the remote tool is slow. A fair number of these conversations end with one written access policy, one person accountable for the estate, and no new software at all.

One flat monthly rate of three hundred dollars per organization, listed on the managed Zoho Assist page and on this one. Unlike the rest of our managed services that figure includes the Zoho Assist license, which we carry on your behalf and bill on the same invoice, so there is no second subscription arriving from somewhere else. It covers technician provisioning, unattended agent deployment and removal, the access and consent policy, session recording and retention, integration with Zoho Desk and CRM, session reporting, and unlimited technician support. Nothing in that figure moves when you add a technician or a hundred more machines.

Thirty days’ notice ends it, and this is the one service of ours where leaving is a conversation rather than a switch. Because the Zoho Assist license sits with us rather than with you, there is a subscription to move rather than nothing to hand back. Your device records, group structure, session history and audit logs are records of your business and go with you. Ask us to walk through that sequence before you sign rather than during the notice period and it is administration instead of a scramble.

A list of the machines you want reachable and which of them nobody sits at, whatever you are using for remote support now in whatever state it is in, the names of the people who will hold a technician login, whether anything you support is subject to a rule about consent or recording, and an hour with whoever actually takes the calls rather than whoever owns the org chart. The walk through takes a few days and costs nothing, and it ends with a plain answer about whether Zoho Assist suits the job or whether one of the four on this page suits it better.